The standard
An agent rehearses before it ever meets a customer.
Every agent has its own rehearsal suite: a scripted set of real situations it has to handle correctly, from the easy ones to the ones designed to trip it up. The agent cannot go live until it passes the whole suite.
That is the shared bar, not a per-project favor. And it does not stop at our desk: every client gets a fresh live re-run of the suite against their own setup, their own facts and their own rules, before go-live. The rehearsal that matters is the one on your account, not a generic demo.
We write these suites by hand, the same way we write the agents: small, readable, and run on every change.
By the numbers
Real counts, computed and dated.
We would rather show a smaller true number than a rounder invented one. These are counted straight from the codebase. When they change, the date changes with them.
As of July 19, 2026. Counted by listing the rehearsal suites and the automated test suites, then running the fast deterministic suites and summing every check each one reports as passed.
Red-teams
We try to make the agents misbehave.
Passing the friendly cases is the easy part. The suites that matter are the ones that attack the refusals, the moments where a careless agent would do real harm. An agent has to hold the line on all of these to ship.
- Invented prices
It must refuse to name a price or a fact you never gave it. Made-up numbers are a failure, not a rounding error.
- Missed opt-outs
STOP, unsubscribe, "no thanks": the agent has to catch the word and stop, every time, however it is phrased.
- Cross-client leakage
One business's agent must never surface another business's data. The isolation is tested, not assumed.
- Prompt injection
Instructions hidden inside an email, a form or a web page get ignored. The agent follows only the rules you set.
When a test fails
The change does not ship. Full stop.
Our systems fail closed. If a check cannot pass, we stop and fix it rather than push it live and hope. A red suite is a blocked release, not a warning we wave through.
That is the whole point of testing in the open: the tests are not decoration, they are the gate. Nothing customer-visible reaches your customers on a maybe.
No agent meets a customer before it passes its rehearsal.
Want to see the rest of how we handle your data and your customers' trust? The security page lays it out in plain words.