Terms of Service

1The Service

LeadLeak provides one-time, professionally reviewed online-presence audit reports for local businesses. Each report reviews publicly available information, your website, Google Business Profile, reviews, trust signals, and local search presence, and provides findings and recommendations. We offer three report tiers: the Mini Website Check, the Full Online Presence Audit, and the Audit + Fix Plan. We also offer custom website design, custom software, dashboards and tools as separate build-to-order services that are scoped and quoted before any work begins. Separately, we offer ongoing monthly services, automated assistants and website care plans, described in Section 6.

2Orders, Payment, and Delivery

Reports and custom builds are one-time purchases through Stripe. Ongoing automations and care plans are billed monthly and are covered in Section 6. After payment for a report you will be asked to complete a short intake form so we can prepare your report. Typical delivery times are within 24 hours (Mini), 2-3 business days (Full), and 3-5 business days (Audit + Fix Plan) after your intake form is received. These are targets, not guarantees.

3Implementation Is Your Responsibility

Our reports are diagnostic. Putting the recommendations into practice is done by you, your team, or your web or marketing provider. Done-for-you implementation, if offered, is a separate optional engagement quoted after your report. The audit itself never requires access to your website, accounts, or logins.

4No Guarantee of Results

Our reports are informational and strategic. We do not guarantee any specific outcome, including leads, sales, bookings, search rankings, or revenue. Results depend on your business, market, competition, how recommendations are implemented, and other factors outside our control.

5Refunds

We stand behind our work with a money-back guarantee. If your report is not genuinely useful, email us at hello@leadleakai.net within 14 days of delivery and we will work with you to make it right or refund your payment. Custom website, software, dashboard and tool builds are bespoke; refund and milestone terms for that work are set out in the separate project agreement you approve before we begin.

6Subscriptions, Automations, and Care Plans

Recurring services. Some services are ongoing and billed monthly: our automations (the assistants that answer your website, text back missed calls, request and reply to reviews, and follow up on quotes) and our website care plans. These are month-to-month with no long-term contract. You can cancel at any time, and your service runs through the end of the period you have paid for.

The General Manager. Our most complete managed service, the General Manager, does the work of your core agents for you under one setup, keeps your records in a per-client isolated store, and sends you a human-reviewed weekly brief. Nothing that reaches a customer goes out without your one-tap approval. It carries a one-time setup or build fee plus a monthly fee, both disclosed before you start, and is offered by application. Like our other monthly services it is month-to-month; you can cancel at any time, a kill switch can halt it instantly on request, and your data is exportable on request and deleted within 30 days of offboarding, except for records we are legally required to keep.

Trials, setup fees, and billing. Ready-now automations include setup and a 7-day trial; their monthly billing does not begin until the assistant goes live. A built-to-order system may require a clearly disclosed build fee or deposit before work begins, as shown on its page or project agreement; its recurring monthly service still begins at go-live. Care plans are billed when you start them. Any usage allowance, third-party platform cost, registration charge, or potential overage is disclosed before purchase. We do not add undisclosed charges.

Access you grant. Some automations need limited access you choose to grant, for example adding us as a manager on your Google Business Profile, or connecting a messaging or phone number. You control that access and can remove it at any time, and we use it only to run the service you asked for.

Third-party platforms. To run texting, calling, scheduling, or review services we use third-party messaging, voice, and workflow platforms. Those services are subject to the third parties’ own terms and to carrier and platform rules; for example, phone and SMS registration can take several days before a service can go live.

Automated and AI-assisted replies. Our chat and messaging assistants are automated and AI-assisted. They answer from the business information you approve and are built to hand off to you, or ask for clarification, when they are unsure. They can still make mistakes, so you approve the messages that go out where the service is set up that way, and a real person is always reachable. Do not rely on an automated reply for anything urgent, medical, legal, financial, or safety-related.

Your data and your customers’ data. When you use an automation you may give us your business information, and we process messages, calls, and contact details that your own customers send. You are responsible for having the right to share that information and for using the service lawfully, including honoring opt-outs and applicable messaging and privacy laws. We process it only to run the service for you. See our Privacy Policy for how information is handled.

7Intellectual Property

The report we deliver is licensed to you for your own business use. The LeadLeak name, logo, report format, scoring framework, and website content remain our property. Third-party names and marks referenced in a report belong to their respective owners.

This also covers everything that powers the site itself: our website and its source code, layout, design, copy, graphics, the free leak-scan tool, and the underlying logic, scoring, and methodology behind both our scanner and our reports. All of it is the intellectual property of LeadLeak, protected by copyright and other applicable laws. Using the site does not grant you any license to reuse it beyond the report delivered to you.

Custom builds. For custom website, software, dashboard, or tool projects, ownership of the final project-specific delivered work transfers to you once your project is paid in full, so you are free to use, host, and update it for your business. Your business data remains yours and is exportable where the project includes stored data. We keep ownership of our own pre-existing tools, frameworks, and reusable components, and any third-party software, fonts, platforms, or assets remain under their own licenses. The exact ownership, license, hosting, support, and maintenance terms for a build are set out in the separate project agreement you approve before we begin.

8Acceptable Use

You agree not to resell, redistribute, or present our reports as your own work, and not to use our service for any unlawful purpose.

You also agree not to copy, reproduce, scrape, harvest, mirror, frame, or republish any part of this website, its source code, or the free leak-scan tool; not to reverse-engineer, decompile, or attempt to derive the logic, scoring, or methodology behind our scanner or reports; and not to access the site or the scan tool through bots, scripts, or other automated means, or in any way that places an unreasonable load on it. These restrictions are part of the agreement you accept by using the site.

9Limitation of Liability

To the fullest extent permitted by law, LeadLeak’s total liability for any claim relating to the service is limited to the amount you paid for the service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

10Governing Law

These Terms are governed by the laws of the State of Rhode Island, without regard to its conflict-of-laws rules.

11Changes to These Terms

We may update these Terms from time to time. The “Effective” date above shows when they last changed; continued use after changes means you accept them.

12Contact

Questions about these Terms? Email hello@leadleakai.net or write to LeadLeak, PO Box 1386, Westerly, RI 02891.